Not receiving alerts

Start with Alert history in the dashboard. It shows every alert your rules produced and what happened to it.

• The alert is there, marked Sent: it was delivered. Check the channel itself (see "Delivered but not seen" below).
• Marked Capped: you reached the Free limit of 5 alerts a day. See What "Capped" means.
• Marked Failed: your channel didn't accept it. See "The channel stopped working" below.
• Not there at all: no rule matched the event. Work through the checks below.

Is the rule on?

On the Rules page, check that the rule's switch is on. Look for these labels:

• channel removed: the rule's only channel was removed, so the rule was paused. Edit it, choose a channel and turn it back on.
• plan changed · upgrade: the rule was paused when your plan moved from Pro to Free. See Update your card, view invoices or cancel.

Does the rule have a channel?

Edit the rule and check Destinations. At least one channel must be selected.

Was its watchlist deleted?

If the rule's filter summary says Watchlist (deleted), the watchlist it used no longer exists and the rule matches nothing. Edit the rule and pick another watchlist or symbols.

Do the filters match?

An event must pass every filter in the rule. Common reasons it doesn't:

• The symbol isn't in the rule or its watchlist.
• A minimum (dollar value, percentage, deal size or amount) is higher than the event.
• A filter needs information the event doesn't have. For example, insider grants have no dollar value, so they never pass Min value, and an IPO that has only filed has no deal size or exchange yet.
• Macro: both Series and Group are set and the indicator isn't in both.

To test, compare the event on the browse page (such as Insider or Congress) with each filter.

Was the rule created after the event?

A rule only sends alerts for events that arrive after you create or turn it on. It doesn't send past events.

Is it still on its way?

Some alerts take longer by nature:

• Macro: up to about 6 hours after the release.
• Congress: up to about a day after the report is published.
• Earnings: several minutes, sometimes longer when a release is held for a manual check.

Also check that the type is covered. For example, paper congressional reports, amended Form 4s and options trades by insiders don't send alerts. See Understanding the data.

The channel stopped working

If alerts show Failed, the channel no longer accepts them:

• Discord: the webhook or its channel was deleted. See Discord webhook errors.
• Telegram: the bot was removed from the group, lost its admin rights in a channel, or was blocked in your private chat. See Telegram says "chat not found".

Delivered but not seen

If Alert history says Sent but you didn't notice it, check that the Discord channel or Telegram chat isn't muted, and that you're looking at the right server, channel or chat.

Still stuck?

Email [email protected] with the rule name and the event you expected.